1. Introduction

Welcome to NextGTraining, a provider of online educational services designed to enhance your professional skills and knowledge. By purchasing and using our courses, you agree to abide by these Terms and Conditions (“Terms”), which govern the relationship between NextGTraining (“Company,” “we,” or “us”) and you (“Customer” or “you”). These Terms are designed to ensure a clear understanding of our services and your obligations as a customer.

2. Definitions

• “Services”: Refers to the online educational courses, materials, and support provided by NextGTraining.
• “Platform”: The online environment (website or mobile app) where our courses and services are delivered.
• “Course Materials”: Includes all content provided as part of the educational courses, such as videos, written content, quizzes, assignments, and downloadable resources.

3. Payment and Pricing

3.1 Pricing: All course fees are listed in GBP and include VAT where applicable. We reserve the right to adjust pricing for our courses at any time. However, any changes in price will not affect orders that have already been confirmed.

3.2 Payment Methods: We accept a range of payment methods, including major credit/debit cards, PayPal, and bank transfers. Full payment is required at the time of enrolment. Your order will not be processed until payment has been successfully received.

3.3 Invoice Requests: If you require an invoice for your purchase, please request one at the time of payment. We will provide an electronic invoice, detailing the course purchased, the amount paid, and VAT (if applicable).

3.4 Failed Payments: If your payment fails or is declined, you will be notified immediately. You must provide an alternative payment method within 7 days, or your order will be cancelled.

4. Delivery of Services

4.1 Course Access: Upon successful payment, you will receive login credentials to access the purchased course via our Platform. It is your responsibility to ensure that the email address provided at the time of registration is correct to avoid any delays in receiving access.

4.2 Content Availability: Course materials are delivered entirely online and will be available for access 24/7. Access is provided for a fixed period, typically 12 months from the date of enrolment, unless otherwise specified in the course details.

4.3 Technical Requirements: To fully participate in our courses, you must ensure that your device meets the necessary technical specifications, including a reliable internet connection, updated web browser, and any required software (e.g., PDF reader, video player).

4.4 Support: We offer technical support for accessing our Platform and course content. However, we are not responsible for resolving issues related to your personal hardware, software, or internet connection.

5. Cancellation and Refunds

5.1 Your Right to Cancel: You have the right to cancel your course enrolment within 14 days of the purchase date without providing any reason, provided that you have not yet accessed the course materials. To exercise this right, you must notify us in writing (email is acceptable).

5.2 Processing Refunds: If you cancel your enrolment within the 14-day cooling-off period, and you have not accessed any course materials, you are entitled to a full refund. Refunds will be processed within 14 days of receiving your cancellation request and will be issued to the original payment method.

5.3 Exceptions to Refunds: No refunds will be granted if you have accessed any part of the course materials. Additionally, refunds will not be provided after the 14-day period, except in cases where the course content is found to be substantially different from what was advertised.

5.4 Course Withdrawals by NextGTraining: In the unlikely event that NextGTraining needs to withdraw a course, we will offer you the option to transfer to another course of equal value or provide a full refund.

6. Intellectual Property

6.1 Ownership of Materials: All course materials, including but not limited to text, videos, quizzes, images, and software, are the intellectual property of NextGTraining and/or its licensors. These materials are protected by copyright, trademark, and other intellectual property laws.

6.2 Licence to Use: Upon purchasing a course, you are granted a limited, non-exclusive, non-transferable licence to access and use the course materials for personal, non-commercial educational purposes only. This licence does not grant you any ownership rights to the course materials.

6.3 Restrictions: You may not reproduce, distribute, modify, or create derivative works based on our course materials without prior written permission from NextGTraining. Any unauthorised use of our intellectual property will result in the termination of your licence and may lead to legal action.

6.4 User-Generated Content: If you contribute content to our Platform, such as discussion posts, assignments, or reviews, you grant NextGTraining a perpetual, irrevocable, royalty-free licence to use, reproduce, modify, and distribute this content in connection with our Services.

7. User Conduct

7.1 Acceptable Use Policy: You agree to use our Platform and Services in a lawful and respectful manner. Prohibited activities include, but are not limited to, using the Platform to:

• Engage in any illegal activities or promote any illegal acts.
• Harass, threaten, or discriminate against other users.
• Share or distribute harmful software, such as viruses or malware.
• Impersonate another person or misrepresent your identity.

7.2 Consequences of Misconduct: Violations of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund. We reserve the right to report any unlawful activity to relevant authorities.

7.3 Account Security: You are responsible for maintaining the confidentiality of your account login details. You must notify us immediately if you suspect any unauthorised access to your account.

8. Liability

8.1 Limitation of Liability: To the fullest extent permitted by law, NextGTraining shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with the use of our Services.

8.2 Maximum Liability: Our total liability to you for any claims arising under these Terms, whether in contract, tort (including negligence), or otherwise, shall be limited to the amount you paid for the course in question.

8.3 Disclaimer of Warranties: The Services and course materials are provided “as is” and “as available” without any warranties of any kind, whether express or implied. We do not guarantee that the Services will be uninterrupted, error-free, or secure, or that the course content will meet your expectations or requirements.

9. Privacy and Data Protection

9.1 Data Collection: We collect and process personal data in accordance with our Privacy Policy, which is available on our website. By using our Services, you consent to the collection, use, and sharing of your data as described in our Privacy Policy.

9.2 Data Security: We take reasonable steps to protect your personal data from unauthorised access, alteration, or disclosure. However, no internet-based service can be completely secure, and we cannot guarantee absolute security.

9.3 Your Rights: Under the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR), you have the right to access, correct, or request the deletion of your personal data. For more information on how to exercise these rights, please refer to our Privacy Policy.

10. Amendments to Terms

10.1 Right to Amend: We may amend these Terms from time to time to reflect changes in our Services or legal obligations. Any changes will be effective immediately upon posting the updated Terms on our website.

10.2 Notification of Changes: We will notify you of any significant changes to these Terms via email or through an announcement on our Platform. Your continued use of the Services after the changes have been posted constitutes your acceptance of the new Terms.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

13. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and NextGTraining regarding your use of our Services and supersede any prior agreements or understandings, whether written or oral.

14. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

NextGTraining
Email: [email protected]